In order to streamline support requests and better serve you, we utilize a Customer Support Tickets at ACS (Adneti Customer Support) Centre. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
1) Login your account.
To open a new ticket, you click "Sign In" on the top right corner.
2) When you login, you will be redirected to a blank ticket form, where you will see a Help Topics field. By choosing a help topic, you are able to direct and streamline the information you are submitting to the help desk.
3) Select the appropriate help topic relating to the issue that you are experiencing. Make a brief description in the issue summary - think of this like the subject line of an email. Share as much detail as you would like in the body of the message. Use the HTML Rich Text toolbar to format your message, upload and share photos and videos, and attach hyperlinks. When you have completed filling out your ticket, be sure to click the "Create Ticket" button.
4) Once you have successfully created the ticket, you will be directed to a confirmation of the ticket request being created.
In order for the pending activation to go away, you will need to click the activation link in the email system were sent. If it isn't in your inbox, check your folders. If a spam filter or email rule moved the email, it might be in the Spam, Junk, Trash, Deleted Items, or Archive folder.
